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CRM Buyer IBM unveiled a new retail survey that shows consumers are now willing to communicate with retailers in order to educate companies on how, when and where to approach them. The ...
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BusinessCLOUD9 Recruitment firm Verticality has sliced 30% off its customer relationship management (CRM) costs and improved sales leads by swapping Salesforce.com for another Cloud solut...
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ZDNet I’ve now published the two parts of The CRM Watchlist 2012 Winners that cover the Big 4 who pretty much are going to win the award even if they are not doing so well because...
We use Shorewall as our firewall and operate with management and production VLANS. We use the Opengear console manager for out-of-band management. The Solaris systems leverage ZFS and have over 20 TB of storage. Due to application requirements we leverage a combination of EnterpriseDB, MySQL, PostgreSQL, and Oracle for our relational database needs. The single sign-on authentication is an OpenLDAP based directory service. The VOIP system is based on Asterisk.
The integrated services available include email, calendar, instant messaging, document management, help desk, reporting, infrastructure monitoring, customer relationship management, knowledge management and our enterprise resource management system. Key applications are:
- Compiere — ERP/CRM solution
- SugarCRM and RT — SFA/CRM and help desk solution
- MediaWiki, Drupal and WebDAV — Wiki and Content Management solution
- Trixbox and DimDim — VOIP telephony and web-based conferencing
- Zimbra Colaboration Server — Web-based email calendaring groupware
- Nagios, Integrit, nsyslog, BackupPC — systems management software