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CRM Buyer IBM unveiled a new retail survey that shows consumers are now willing to communicate with retailers in order to educate companies on how, when and where to approach them. The ...
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BusinessCLOUD9 Recruitment firm Verticality has sliced 30% off its customer relationship management (CRM) costs and improved sales leads by swapping Salesforce.com for another Cloud solut...
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ZDNet I’ve now published the two parts of The CRM Watchlist 2012 Winners that cover the Big 4 who pretty much are going to win the award even if they are not doing so well because...
It is not Information Technology (IT) itself that matters, but how you use it. Businesses today use IT to provide back office infrastructure including financial and administrative services.
Modern integrated business solutions include Enterprise Resource Planning (ERP), Sales Force Automation (SFA), Customer Relationship Management (CRM), Business Performance Management (BPM), Content Management System (CMS), Collaboration (CS) and Office Productivity Suites (OPS).
In working with these modern business solutions xforty has found value in leveraging the following technologies:
Web 2.0 services provide secure mobile computing via a standard web browser and enable anytime, anywhere business transactions.
VOIP provides mobile voice and data services allowing for integration with back office solutions. It also allows for more efficient customer interactions via low cost conference calls, web based virtual meetings, and integrated help-desk services.
Federated Indentity and Access Management allows for produtivity gains with enhanced enterprise security, single sign-on services and the ability to provide your customers and business partners with limited but very valuable access to your business suites.
Virtualization technology saves energy and money on IT hardware and management.